Our Customer Service department is staffed by knowledgeable, friendly people who can answer any question you may have about bollard covers, traffic control devices or safety items. Phone service is from 9:00 am to 5:00 pm Eastern Time zone, Monday through Friday - 800-352-6609 or email firstname.lastname@example.org.
Should there be a need to return any bollard cover purchase from us, here are some common sense guidelines. All covers must be returned in good condition. All returns must be within 30 days of purchase. All returns require an RMA number. To obtain an RMA number and the return product address, call our customer service department with your original order number. Returning product is to be shipped at customer's expense. If a shipment is refused, the return shipping costs will be charged to customer's credit card on file. All returns are subject to a re-stocking fee. Damaged packaging will incur a re-packaging fee. Management reserves the right to determine the condition and salability of all returns before issuing any refunds. Refunds are issued in the form a check for purchase price less shipping, re-stocking and any re-packaging fees that may apply.
Please call us at (800) 352-6609 or email at email@example.com to discuss returns. Customer service hours are 9:00 AM to 5:00 PM EST, Monday through Friday.
Some Exceptions To The Return Policy:
Our bollard covers are UV stable and guaranteed against fading and cracking for 5-years. This limited warranty does not cover damage due to neglect, wind, snow, fire, misuse or any act of God, nor does this limited warranty cover damage resulting from the bollard cover being improperly installed. We are not liable for indirect, incidental or consequential damages in connection with the use of the bollard cover, including any cost or expense of providing substitute equipment or service during periods of non-use. EXCLUSION OF WARRANTIES: We make no warranties, which extend beyond the description on the face hereof. Specifically, the Warranty of Merchantability and the Warranty of Fitness for a Particular Purpose are excluded.